Hotel Services Supervisor

2 weeks ago


Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

The Guest Services Manager Role

We are seeking a highly organized and friendly individual to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a Guest Services Manager, you will be responsible for ensuring that our guests have an exceptional experience from the moment they arrive to the time they depart.

Key Responsibilities

  • Manage Duty Management shifts with a focus on guest care and interaction.
  • Ensure all departments are correctly staffed to provide the best levels of service.
  • Present all staff on duty in all areas to the required standard.
  • Maintain a 5-Star standard in all areas of the hotel and spa at all times.
  • Hold the Daily Dash meeting with operational Heads of Department to cover the business of the day.
  • Assist departments during peak periods to ensure service levels are achieved.
  • Welcome arriving guests and acknowledge VIPs, returning guests, and those celebrating special events.

Requirements

  • Excellent standard of personal appearance.
  • Friendly and confident communicator in person, on the telephone, and in writing.
  • Warm and friendly disposition.
  • Genuine desire to serve our guests.
  • Ability to coach and direct staff while on shift.
  • Organized and attention to detail.

The Benefits

  • Competitive salary of £29,000 per annum.
  • Additional end-of-year service charge bonus.
  • 4 weeks holiday rising to 5 weeks with service.
  • 8 Bank holidays.
  • Free car parking.

In addition to the above benefits, you will also enjoy a range of company perks, including discounted hotel accommodation, hair treatments, and food and beverage discounts at our hotels and spas.



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