Phone Shop Operations Director
15 hours ago
You will lead and motivate your team to deliver exceptional customer experiences, offering expert advice and support to meet customers' requirements. Your primary goal is to ensure that we sell the best deals that deliver unbeatable value and a great shopping experience, earning customers' lifetime loyalty.
Your Key Responsibilities:- You will listen to customers and act on their feedback in a timely manner, ensuring your team is clear on their role in improving the shopping experience based on customer feedback.
- You will maintain high-quality standards in your area, coaching your team to efficiently manage shelf displays and ensure customers can easily see and access products.
- You will actively control costs and deliver budgets, leading your team to minimize waste and complete all waste routines accurately.
- You will work with the business to drive sales growth, ensuring successful implementation of scheduled range and merchandising activities in your department.
- You will engage your team in local community initiatives, encouraging them to participate in our community strategies and bring benefits to the area.
- You will collaborate with your team, Area Manager, and management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
- You will celebrate your team's successes and have pride in their achievements, being a caring manager who treats everyone with respect and helps make a difference for customers and staff.
- A competitive salary of £45,000 - £55,000 per annum, depending on location and experience.
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
- Flexible working from day one.
- 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard, plus an additional card to share with family outside your home.
- Access to free wellbeing services, resources to support your mind, body, and life, and exclusive colleague deals on handsets and sims.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits tailored to you, choose what you use – from discounts and shares to cycle to work schemes.
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