Customer Experience Leader in Mobile Retail
18 hours ago
Tesco Partners strives to become every customer's favourite way to shop, whether at home or on-the-go. Our core purpose is 'Serving our customers, communities, and planet a little better every day.' This means acting as a responsible and sustainable business for all stakeholders, communities, and the planet.
Your Key Responsibilities:- Develop and maintain a first-class customer experience by listening to feedback and implementing changes to improve the shopping experience.
- Maintain high-quality standards in your area, coaching your team to efficiently manage shelf displays and ensure customers can easily see and access products.
- Control costs and deliver budgets, leading your team to minimize waste and complete all waste routines accurately.
- Work with the business to drive sales growth, ensuring successful implementation of scheduled range and merchandising activities in your department.
- Engage your team in local community initiatives, encouraging them to participate in our community strategies and bring benefits to the area.
- Collaborate with your team, Area Manager, and management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
- Celebrate your team's successes and have pride in their achievements, being a caring manager who treats everyone with respect and helps make a difference for customers and staff.
- A competitive salary of £45,000 - £55,000 per annum, depending on location and experience.
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
- Flexible working from day one.
- 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard, plus an additional card to share with family outside your home.
- Access to free wellbeing services, resources to support your mind, body, and life, and exclusive colleague deals on handsets and sims.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits tailored to you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
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