Customer Experience Advisor

5 days ago


Skipton, North Yorkshire, United Kingdom Major Recruitment Huddersfield Full time
Job Summary

We are seeking a skilled Customer Experience Advisor to join our team in the Skipton area of North Yorkshire.

About Us

Major Recruitment Huddersfield is dedicated to empowering financial well-being for all. Our mission is to make a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking.

Job Description

The Customer Experience Advisor will be responsible for handling inbound inquiries via phone and email from customers seeking assistance with various transactions or account queries.

  • Provide clear and empathetic guidance on account management, online banking navigation, and app queries to empower customers to self-serve.
  • Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns.
  • Educate customers on available banking products and services tailored to their individual needs.
Requirements

To be successful in this role, you will need:

  • GCSE standard education, including mathematics and English.
  • PC literacy in Microsoft Office Applications.
  • Proven experience of office practices and procedures.
  • Ability to achieve agreed Key Performance Indicators and Service Level Agreements.
  • Willingness to undergo training as necessary in all aspects of the systems, products, and regulations.
Benefits

This role offers a competitive salary of £22,000 per annum, plus benefits that support work-life balance and employee well-being.



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