Customer Experience Advisor
5 days ago
We are seeking a skilled Customer Experience Advisor to join our team in the Skipton area of North Yorkshire.
About UsMajor Recruitment Huddersfield is dedicated to empowering financial well-being for all. Our mission is to make a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking.
Job DescriptionThe Customer Experience Advisor will be responsible for handling inbound inquiries via phone and email from customers seeking assistance with various transactions or account queries.
- Provide clear and empathetic guidance on account management, online banking navigation, and app queries to empower customers to self-serve.
- Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns.
- Educate customers on available banking products and services tailored to their individual needs.
To be successful in this role, you will need:
- GCSE standard education, including mathematics and English.
- PC literacy in Microsoft Office Applications.
- Proven experience of office practices and procedures.
- Ability to achieve agreed Key Performance Indicators and Service Level Agreements.
- Willingness to undergo training as necessary in all aspects of the systems, products, and regulations.
This role offers a competitive salary of £22,000 per annum, plus benefits that support work-life balance and employee well-being.
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