Customer Service Representative
3 weeks ago
Job Description:
As a Customer Service Adviser at Skipton Building Society, you will be the first point of contact for our customers, delivering an excellent customer experience and resolving any issues that may arise.
Key Responsibilities:
- Have positive conversations with our customers about their financial products and services
- Identify opportunities to offer additional products and services to support our customers' financial goals
- Resolve customer complaints in a fair and efficient manner
- Provide exceptional customer service and build strong relationships with our customers
- With regards to customer vulnerabilities, you will be able to identify and support customers who may require additional assistance
- With regards to customer vulnerabilities, you will be able to identify and support customers who may require additional assistance
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and think on your feet
- Basic computer skills and proficiency in MS Office applications
- Desire to deliver positive customer outcomes and develop in role capabilities and new skills
What We Offer:
We offer a competitive salary, annual discretionary bonus scheme, 25 days standard annual leave, and a range of training and development opportunities.
About Us:
We are an award-winning contact centre that prioritizes our people and their ongoing development and career progression.
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