Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a skilled Customer Service Adviser to join our team at Skipton Direct. As a key member of our contact centre, you will be responsible for delivering exceptional customer experiences and providing expert advice on our savings and mortgage products.
Key Responsibilities:
- Provide positive customer outcomes through effective communication and problem-solving skills
- Identify and offer additional products and services to support customers' financial needs
- Resolve customer complaints in a fair and timely manner
- Support customers with vulnerabilities and provide tailored solutions
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and think on your feet
- Basic computer skills, including MS Office applications
- Enthusiasm for developing new skills and capabilities
What We Offer:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service
- Holiday trading scheme
- Generous employer pension contributions
- Continuous training and development opportunities
About Us:
Skipton Direct is an award-winning contact centre that prioritizes its people and their ongoing development. We strive to create a positive and supportive work environment that fosters growth and career progression.
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