Customer Service Representative
1 day ago
Role Overview:
This exciting opportunity has arisen within our Credit Management team at Skipton Building Society. As a Customer Service Representative, you will play a vital role in ensuring we are there for our customers when they need us.
Key Responsibilities:
- Handling both inbound and outbound calls with a wide range of customers.
- Delivering accurate and timely processing of mortgage arrears administration.
- Liaising with Solicitors when further action needs to be taken.
- Identifying customers with vulnerabilities and how we can support them.
What We Offer:
- Comprehensive training and support to help you thrive in the role.
- Hybrid working opportunities, with a minimum of 2 days in our head office.
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days.
- Matching employer pension contribution (up to 10% per annum).
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