Customer Service Representative
4 weeks ago
We're seeking a skilled Customer Service Representative to join our Credit Management team at Skipton Building Society. As a key member of our team, you'll be responsible for handling customer inquiries, providing solutions to mortgage arrears, and working closely with colleagues to ensure excellent customer service.
Key Responsibilities:
- Handle inbound and outbound calls with customers who may be struggling to pay.
- Assess customer affordability and provide solutions where appropriate.
- Process mortgage arrears administration accurately and timely.
- Liaise with solicitors when further action is needed.
- Identify customers with vulnerabilities and provide support.
- Show empathy in communication while obtaining the right outcome for both customers and the Society.
What We Need From You:
- Previous experience in providing excellent customer service.
- Ability to work under pressure in a fast-paced environment.
- Effective communication and listening skills.
- General mortgage knowledge and/or experience would be beneficial.
About Skipton Building Society:
We're a mutual organisation, owned by our members, and we value work-life balance. We offer a range of benefits, including annual discretionary bonus scheme, 25 days standard annual leave, and a commitment to training and development.
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