Customer Service Representative

21 hours ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Adviser to join our team at Skipton Direct. As a key member of our contact centre, you will be responsible for delivering exceptional customer experiences and providing support with their savings and mortgage accounts.

Key Responsibilities
  • Have positive conversations with customers about various financial products, identifying opportunities to offer additional services that can benefit them.
  • Provide first point of contact for complaints resolution, ensuring issues are resolved efficiently and effectively.
  • Identify and support customers who may have vulnerabilities, providing tailored assistance and guidance.
Requirements

To succeed in this role, you will need:

  • A strong desire to deliver positive customer outcomes and provide excellent service.
  • Effective communication skills, both written and verbal, to build rapport with customers.
  • The ability to work as part of a high-energy team, contributing to a positive and supportive environment.
  • Basic computer skills, including proficiency in MS Office applications (Outlook, Word, and Excel).
What We Offer

In return for your hard work and dedication, we offer a range of benefits, including:

  • An annual discretionary bonus scheme, with an average on-target bonus of 8% dependent on personal and company performance.
  • 25 days standard annual leave plus bank holidays, rising to a maximum of 30 days with continuous service.
  • A holiday trading scheme, allowing you to buy and sell additional annual leave days.
  • Generous employer pension contributions, up to 10% per annum dependent on employee selection.
  • Ongoing training and development opportunities, enabling you to grow and progress your career within the organisation.

We estimate the salary for this position to be around £21,850 per annum, based on national averages and industry standards.



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