Customer Service Engineer

1 month ago


Bedford, Bedford, United Kingdom Crown Equipment Southeast Asia Full time
About the Role

Crown Equipment Southeast Asia is seeking a skilled Customer Service Engineer to join our team. As a key member of our service team, you will be responsible for providing exceptional service and support to our customers, ensuring their equipment is running smoothly and efficiently.

The ideal candidate will have a strong background in mechanical engineering, electrical engineering, or hydraulics, with experience in fault finding and repair. You will be able to work independently and as part of a team, with excellent communication skills and a high standard of accuracy and attention to detail.

We offer a competitive salary and benefits package, including a company van and fuel card, 25 days annual leave, and a company pension plan. You will also have access to our excellent discount scheme and employee assistance programme.

Key Responsibilities
  • To carry out service and repairs to equipment on customer sites in a safe, professional, and cost-effective manner.
  • To ensure site stock is monitored and sufficient for the day-to-day maintenance of the fleet.
  • To accurately complete job sheets, timesheets, and purchase requisition and parts paperwork within the required timescales.
  • To take responsibility for all equipment and tooling, ensuring it is in a safe condition for the type of work being undertaken.
Requirements
  • Full UK driving licence.
  • Proficient in fault finding and repair.
  • Educated to a high standard, with a commitment to continuing personal and professional development.
  • Excellent organisational skills, with the ability to multi-task and prioritise workloads to meet tight deadlines.
  • Ability to work independently or as part of a team, with clear communication skills and consultation and negotiation skills.


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