Customer Service Engineer

3 days ago


Bedford, Bedford, United Kingdom Vertiv Group Corp. Full time

Are you passionate about delivering exceptional customer experiences in the field of power systems?

About the Role

We are seeking an experienced Customer Service Engineer to join our team at Vertiv Group Corp. as a Power Systems Specialist. As a key member of our service operations team, you will be responsible for providing technical expertise and support to our customers across various locations.

The ideal candidate will have a strong background in electrical engineering, with experience working with UPS, emergency lighting, and battery systems. You will be expected to deliver excellent customer service, respond promptly to service calls, and leverage your technical knowledge to provide innovative solutions.

Key Responsibilities
  1. Technical Expertise: Provide technical support and guidance to customers on UPS, emergency lighting, and battery systems.
  2. Site Visits: Conduct site visits to diagnose issues, perform routine maintenance, and provide training to customers.
  3. Customer Communication: Communicate effectively with customers, both verbally and written, to understand their needs and provide tailored solutions.
  4. Problem-Solving: Troubleshoot complex issues, identify root causes, and implement effective solutions.

In this role, you will work closely with our sales teams, distributors, and other stakeholders to ensure seamless communication and collaboration. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.

Estimated Salary: $65,000 - $80,000 per annum, depending on location and experience.



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