Customer Service Representative

6 days ago

Slough, Slough, United Kingdom Recra Consulting Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Administrator to join our vibrant customer service team at Recra Consulting. As a key player in this role, you will be the voice of ensuring that valued customers receive unparalleled support and assistance.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Manage orders across multiple sites and liaise with commercial teams on pricing, minimum order quantities, and logistics.
  • Manage and improve pricing, quotation, and price files.
  • Develop and maintain strong relationships with customers through exceptional communication skills and a friendly demeanor.
  • Utilize strong organizational abilities and attention to detail to ensure seamless customer service experiences.
  • Collaborate with the team to achieve customer satisfaction and loyalty.
Requirements
  • Previous experience in customer service, preferably in a similar industry.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in handling customer inquiries and addressing concerns promptly.
  • Ability to thrive in a collaborative team setting.
Desirable Qualifications
  • Experience in the food industry.
  • Experience of working with an ERP system.
About Recra Consulting

At Recra Consulting, we are committed to establishing and building long-lasting relationships with our clients and candidates. We take pride in our proactive approach to recruitment, working closely with our clients to understand their business needs and finding the best talent on the market. Our team is dedicated to providing exceptional service and support to our clients and candidates, ensuring a congenial connection and a successful partnership.

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