Customer Service Management Professional
2 days ago
Job Summary:
Hermès is seeking a highly skilled Sales and Service Support Assistant to join our team. As a key member of our sales floor team, you will provide exceptional customer service, manage customer services, and contribute to the overall success of our store.
About the Role:
The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail. You will be responsible for managing customer services, including follow-up routines, quality control, and performance monitoring. Additionally, you will support sales teams, manage till controls, and supervise stock inventory.
Responsibilities:
- Manage and follow-up on customer services, including customer contact and complaints handling
- Contribute to team effort in managing services to customers, including remote sales and online sales
- Be responsible for the quality of follow-up for all customer services
- Monitor conversion rates and average durations for reservations and customer requests
- Manage and supervise the work of internal leather artisan and/or tailor if any
- Assist with till controls, including morning store opening, till closing, and accurate till remittances
- Supervise stock inventory and assist the stock team as needed
- Manage the store archiving for relevant documents and support sales teams with digital tools
Requirements:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Experience in customer service management and sales floor support
Salary and Benefits:
We offer a competitive salary: $65,000 - $85,000 per year, along with a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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