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Customer Service Leader

1 month ago


London, Greater London, United Kingdom Portico Corporate Reception Management Full time
Serve with Excellence

This is a unique opportunity to join our Guest Services team as a Team Leader. You will be responsible for overseeing the ticketing system and leading a team of Welcome Hosts to deliver exceptional customer service.

Job Summary
  • Oversight of the ticketing system to ensure smooth operations
  • Leadership of a team of Welcome Hosts to provide outstanding customer service
  • Development of strong relationships with colleagues across service lines
About the Position
  1. Work closely with the Guest Services Manager to achieve business objectives
  2. Liaise with other departments to ensure seamless service delivery
  3. Monitor and evaluate the performance of the team
Benefits and Perks
  • A salary of £32,500 per annum
  • A comprehensive benefits package including pension contributions and life insurance
  • Access to our employee assistance programme and mental health support
  • Professional development opportunities through our Training Academy