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Customer Service Leader
1 month ago
This is a unique opportunity to join our Guest Services team as a Team Leader. You will be responsible for overseeing the ticketing system and leading a team of Welcome Hosts to deliver exceptional customer service.
Job Summary- Oversight of the ticketing system to ensure smooth operations
- Leadership of a team of Welcome Hosts to provide outstanding customer service
- Development of strong relationships with colleagues across service lines
- Work closely with the Guest Services Manager to achieve business objectives
- Liaise with other departments to ensure seamless service delivery
- Monitor and evaluate the performance of the team
- A salary of £32,500 per annum
- A comprehensive benefits package including pension contributions and life insurance
- Access to our employee assistance programme and mental health support
- Professional development opportunities through our Training Academy