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Commercial Partnership Manager

2 months ago

Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

Unlock a successful career as a Commercial Partnership Manager with Activate Group Limited.

Salary: £40,000 - £55,000 per annum (dependent on experience)

About the Role

As a Commercial Partnership Manager, you will play a crucial role in driving business growth and development through strategic partnerships. You will act as the primary point of contact for assigned customers, working closely with account managers to increase support levels and drive continuous improvement projects.

You will be responsible for:

  • Escalation management: investigate customer issues and liaise with stakeholders to ensure timely resolution
  • Customer issue/escalation logs: identify repeat occurrences and implement preventative measures
  • Participation in customer/partner meetings: work alongside dedicated Account Managers to build strong relationships
  • Analyzing customer performance data: work with Account Managers to create actionable insights and drive initiatives
  • Maintaining MI content, specification, and design: ensure a market-leading MI package is provided
  • Delivering technical and product support: hold in-depth knowledge of all service solutions and products
Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Ability to manage own time and workload effectively
Benefits

We offer a comprehensive benefits package, including:

  • 33 days holiday (including bank holidays)
  • Personal health cash plan: claim back costs for dental and optical check-ups
  • Enhanced maternity/paternity/adoption/shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual looking for a challenging role, please apply now.