Banking Complaint Resolution Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full time £26,500
Banking Complaint Resolution Specialist Job Description

We are looking for an experienced Banking Complaint Resolution Specialist to join our team at Barclays Bank PLC. As a key member of the team, you will investigate complaints, communicate with customers, and collaborate with other teams to resolve issues and provide exceptional customer service.

The responsibilities of this role include:

  • Investigate complaints and take ownership of the end-to-end process to complete the investigation.
  • Communicate with customers and liaise with other teams to review complaints before coming to a resolution.
  • Spend 15% of your time working on the inbound call line to support customer queries.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

You will be rewarded with a competitive salary of £42,000 per annum, opportunities for career growth and professional development, and a contract that includes Monday to Sunday 7am-11pm availability. This is a great opportunity to develop your skills and expertise in customer care and complaint resolution.



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