Retail Banking Specialist

7 days ago


Liverpool, Liverpool, United Kingdom Barclays Bank Plc Full time

We are seeking a Retail Banking Specialist to join our Customer Care team at Barclays Bank Plc. As a key member of our team, you will play a vital role in delivering exceptional customer service to our Retail Banking customers. With a competitive salary of £25,500 and a comprehensive benefits package, this is an excellent opportunity for those who are passionate about retail banking and customer care.

In this role, you will work closely with our customers to understand their needs and provide tailored solutions to meet their requirements. You will be responsible for resolving customer queries and complaints in a professional and timely manner, ensuring that each customer has a positive experience. To succeed in this position, you must have excellent communication skills, a strong understanding of retail banking products and services, and the ability to work well under pressure.

The salary for this role is approximately £26,300 per annum, which is equivalent to £2,192 per month. This figure may vary depending on your individual circumstances and location. As a member of our team, you will also enjoy a range of benefits, including a pension plan, private medical insurance, life insurance, and income protection.

Responsibilities:

  • Collaborate across multiple digital channels to personalise each interaction with a customer.
  • Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.


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