Arrears Resolution Specialist

2 days ago


Liverpool, Liverpool, United Kingdom The Recruiters Room Full time

At The Recruiters Room, we are looking for a highly skilled Arrears Resolution Specialist to join our team from April 2025. This is an exciting opportunity to work with a successful mortgage lender who has experienced rapid growth and is seeking confident and empathetic Collections Agents.

Job Summary

The overall purpose of this role is to communicate effectively with customers who have fallen into arrears on their mortgage accounts, providing positive solutions while adhering to regulations and legislation. As a key member of our team, you will be responsible for handling customer interactions via telephone, alongside some administrative tasks.

Key Responsibilities
  • To maintain open and transparent communication with customers regarding their mortgage accounts.
  • To provide clear explanations of available options and solutions to help customers get back on track.
  • To ensure all interactions comply with relevant regulatory requirements.

This is a fantastic opportunity to develop your skills and experience in a dynamic and supportive environment. If you are a motivated and results-driven individual with a passion for collections, please consider applying for this position.



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