Claims Resolution Advisor

3 weeks ago


Liverpool, Liverpool, United Kingdom Fqps Full time

Estimated salary: £22,500 - £27,000+ per year

About CEL Solicitors

CEL Solicitors is a rapidly growing law firm with a strong presence in the UK market. We are committed to providing exceptional legal services to our clients and are seeking talented individuals to join our team.

We have a modern office in Liverpool City Centre, offering a supportive and dynamic work environment. Our team members enjoy a range of benefits, including private health care, enhanced sickness entitlement, and a competitive salary package.

Job Role

This is an exciting opportunity to join our team as a Consumer Law Advocate. As a key member of our team, you will be responsible for managing client caseloads across telephone and email in line with the claim management process.

You will conduct a full root cause analysis review, with clients to obtain sufficient evidence to support the claim management process. You will also investigate potentially fraudulent companies and individuals, including scammers, and evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities.

You will produce a letter of claim on behalf of clients and liaise with Financial teams. Your goal will be to achieve team and individual targets, including productivity and quality, while delivering outstanding levels of client satisfaction.

Key Responsibilities

Some of the key responsibilities of this role include:

  • Managing client caseloads across telephone and email
  • Conducting root cause analysis reviews with clients
  • Investigating potentially fraudulent companies and individuals
  • Evaluating and assessing industry codes and protocols
  • Producing letters of claim on behalf of clients
  • Liaising with Financial teams
  • Achieving team and individual targets
Requirements

To be successful in this role, you will need:

  • Experience in customer service, preferably in a claims resolution or similar environment
  • Ability to work to tight deadlines and service level agreements
  • Excellent communication skills and a client-centric approach
  • Ability to analyse and resolve complex complaints
  • Strong objection handling skills and confident in delivering difficult outcomes


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