Claims Advisor

3 weeks ago


Liverpool, Liverpool, United Kingdom Acorn Group Full time

We are currently seeking a skilled and experienced Liability Claims Handler to join our team in Liverpool.

The successful candidate will have the ability to manage and track multiple claims, utilizing their expertise in liability claims handling to resolve issues efficiently.

This is an excellent opportunity for those looking to develop their skills in claims handling, with full training and continuous coaching provided by Acorn Group.

Salary: £24,255 - £29,590 per annum, plus up to £2,000 performance-related bonus.

About Acorn Group:

As a leading specialist insurance provider, we have 40 years of experience helping people secure motor insurance across the UK. We help over 50,000 customers find a policy that meets their needs, giving them peace of mind through high-quality insurance.

Our company offers a range of benefits, including enhanced annual leave entitlement, additional buy and sell holidays, and a comprehensive mental health support system.

Job Description:

  • Manage a portfolio of TBE claims as decisively and efficiently as possible.
  • High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability quickly.
  • Each claim will be kept for a maximum of 14 days, at which point it will be re-allocated if liability cannot be established.
  • Once liability is established, referrals will be made to other departments to enhance revenue streams.
  • Validate all claims for indemnity and fraud concerns.
  • Investigate liability proactively, searching for evidence and contacting all parties to reach a swift decision.
  • Conduct solid desktop investigations using available sources such as Google Maps and WhatsApp.
  • Manage claims in line with reserving philosophy and apply a bold approach when considering closures.
  • Proactive diary management to monitor and progress each claim.


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