Administrative Support Officer
3 days ago
About the Role
We are seeking an enthusiastic and diligent administrative support officer to provide all-round administrative support to our Locality Management team.
This is a busy and varied role working in collaboration with the Business Co-ordinator to support the Operations Manager and Clinical Lead for Avon & Wiltshire Mental Health Partnership NHS Trust, requiring strong administrative and organisational skills.
The role holder will become part of our supportive and friendly administrative network in Avon & Wiltshire Mental Health Partnership NHS Trust. We offer training opportunities to support those wishing to develop their skills and career, including administrative-focused professional development events.
This is a full-time role (Monday to Friday 9-5) based at our office and may also include travel to other sites in Avon & Wiltshire.
About Us
We are Avon & Wiltshire Mental Health Partnership NHS Trust, a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately one million people living in Avon and Wiltshire.
Our outstanding people promote mental health and wellbeing. The expertise and resources within Avon & Wiltshire Mental Health Partnership NHS Trust are dedicated to a person-centred approach for those who use our services and for all employees.
We recognise that happy and fulfilled employees give better care.
Key Responsibilities
The role will be varied and reactive to the needs of the locality management, including becoming involved in projects and transitions. Some of the key responsibilities will include:
- Running the Management Admin inbox; answering emails, appropriately sharing information and signposting.
- Working closely with the Business Co-ordinator in providing support to the Operations Manager and Clinical Lead including diary management.
- Arranging meetings, booking rooms, creating agendas and minute taking (formal and informal, face-to-face and MS Teams).
- Using a wide range of NHS and Avon & Wiltshire Mental Health Partnership NHS Trust administrative and IT systems.
- Supporting senior management with the processes for incidents reporting and complaint resolution.
- Having knowledge and experience of Avon & Wiltshire Mental Health Partnership NHS Trust administrative and IT systems.
- Gaining knowledge of performance monitoring requirements for the teams in the locality and supporting the collation of monthly performance reports.
Person Specification
Essential
- NVQ3/QCF in administration or equivalent level of knowledge and experience.
- Excellent IT skills.
- Knowledge of routine and non-routine administrative processes.
- Experience of working in a busy office and prioritising own workload.
- Understanding and empathy towards mental health.
- Experience of working as part of a team.
- Excellent communication skills both verbal and written.
- Minute taking experience.
Desirable
- Administrative experience in a health or social care setting or within a mental health team.
- Experience of supervising staff.
- Experience of monitoring KPIs.
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