Medical Front Desk Coordinator

17 hours ago


Birmingham, Birmingham, United Kingdom University Medical Practice Full time
Job Overview

We are seeking a permanent Medical Receptionist to join our team at University Medical Practice, based in Edgbaston. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.

About the Role

This is an exciting opportunity to work in a friendly, highly motivated, and well-organised practice caring for 19,000 patients. You will be working closely with a dedicated team of GPs, nurses, and administrative staff to deliver high-quality patient services.

Responsibilities

As a Medical Receptionist, your duties will include:

• Providing a warm and welcoming experience for patients, responding to their needs efficiently and effectively
• Managing patient records, scheduling appointments, and maintaining accurate documentation
• Handling phone calls, emails, and correspondence in a professional manner
• Working collaboratively with the healthcare team to ensure seamless patient care
• Maintaining confidentiality and adhering to data protection policies and guidelines
• Performing various administrative tasks as required by the practice

Requirements

To be successful in this role, you should possess:

• Excellent communication and interpersonal skills
• Ability to work accurately and efficiently in a fast-paced environment
• Strong organisational and time management skills
• Familiarity with computerised recording systems and Microsoft Office software
• Previous experience in a healthcare setting or similar administration role

What We Offer

We offer a competitive salary package, including negotiable salary depending on experience, along with excellent benefits, including NHS Pension, holiday, and sick pay. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply.

Person Specification

The ideal candidate will have:

• Practical experience of working with others, customer service, and General Practice Reception environment
• Familiarity with System 1 and computerised recording systems
• Ability to maintain confidentiality and adhere to data protection policies and guidelines
• Strong customer service and respectful of confidentiality
• Attention to detail and ability to multitask

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