Payment Assistance Coordinator
2 weeks ago
We are looking for a highly skilled Customer Resolution Advisor to join our team in Chatham, Kent, UK.
In this role, you will be responsible for handling customer inquiries and resolving issues via various channels (phone, email, live chat).
As a key member of the Financial Support team, you will interact with customers to understand their financial situations and provide tailored solutions.
The salary range for this role is £26,000 - £34,000 per annum, depending on experience.
Key Responsibilities:
- Communicate effectively with customers and resolve issues efficiently.
- Work closely with the Team Lead to develop and implement effective solutions.
- Continuously improve process efficiency and quality standards.
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