Guest Experience Coordinator

4 days ago


Chatham, Kent, United Kingdom Holiday Inn Rochester Chatham Full time
Job Title: Guest Experience Coordinator

About the Hotel:
Holiday Inn Rochester Chatham is a rapidly expanding global company with a diverse portfolio across leading hotel chains. We offer an attractive working environment with a wide range of benefits and opportunities for career growth.

Job Description:
We are seeking a highly skilled Guest Experience Coordinator to join our team. The successful candidate will be responsible for orchestrating the operation of our guest services, collaborating with departments to elevate service levels, and innovating to exceed guest expectations.

Key Responsibilities:
• Orchestrating the operation of our guest services
• Collaborating with departments to enhance service levels
• Constantly innovating to exceed guest expectations
• Handling guest requests with precision and promptness
• Proactively seeking new ways to enhance the guest journey
• Setting the standard for service excellence

What You'll Get:
• Estimated annual salary: £30,000 - £35,000 based on location and experience
• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio
• 50% off food and beverage while staying in our hotels
• 24/7 Employee Assistance Line for mental health and wellbeing support
• FREE access to our Leisure Clubs (gym, pool, steam rooms)

Requirements:
To succeed in this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you thrive on creating a positive impact and are dedicated to fostering a culture of service excellence, we encourage you to apply.

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