Guest Services Director Restaurant
3 days ago
In this dynamic role, you will lead the Guest Services team at Holiday Inn Leeds Garforth, ensuring exceptional experiences for our guests. Your key responsibilities will include collaborating with various departments to elevate service levels, innovating to exceed guest expectations, and handling guest requests with precision and promptness. As a seasoned leader, you'll set the standard for service excellence, inspiring and empowering your team to represent our company values and culture. With a focus on maximizing room and M&E sales, you'll foster a sales culture within the department, driving revenue growth while ensuring an exceptional guest journey.
Your Skills and Qualifications:
A bachelor's degree in hospitality or a related field is preferred, along with 3+ years of experience in a similar role. Strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences are essential. You should also possess a proven track record of innovation, customer-centricity, and results-driven performance. If you're a motivated and results-driven individual with a passion for service excellence, we invite you to join our team.
Benefits and Perks:
A generous salary of £40,000 - £55,000 per annum, dependent on experience, plus a range of benefits including 25 days annual leave, a comprehensive employee assistance program, and exclusive discounts at top retailers. Additionally, you'll enjoy FREE access to our state-of-the-art Leisure Clubs and hotel facilities, making it the perfect opportunity for those seeking a work-life balance.
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