Hotel Operations Director

2 days ago


Chatham, Kent, United Kingdom Holiday Inn Rochester Chatham Full time
About Us:

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains. Our goal is to deliver unforgettable stays for our guests.

The Role:

We're looking for a highly skilled Service Excellence Leader to join our team at Holiday Inn Rochester Chatham. In this role, you will be responsible for creating a positive impact on our guests' experiences.

Key Responsibilities:
  • Elevate our service levels through collaboration with various departments
  • Innovate to consistently exceed guest expectations
  • Handle guest requests with precision and promptness
  • Proactively seek new ways to enhance the guest journey
  • Set the standard for service excellence
What We Offer:
  1. Annual Conference Event and Awards
  2. Robust career development opportunities and support for personal growth
  3. Attractive discounts across many major retailers, restaurants, and events
  4. Complimentary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  5. 50% off food and beverage while staying in our hotels
  6. 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  7. FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)


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