Customer Experience Lead
1 week ago
This exciting opportunity offers internal growth prospects, leading a team to consistently exceed customer expectations.
The Role Includes:
- Develop customized development strategies for your team
- Hire passionate, dedicated staff and implement comprehensive onboarding processes
- Elevate the presentation of our culinary offerings to meet brand standards
- Promote our food and beverages through expert cross-selling and upselling techniques
- Analyze customer feedback and create actionable improvement plans
- Ensure consistent room and public area cleanliness according to company guidelines
- Effectively report and manage maintenance or repair needs
- Oversee staffing, banking, and health & safety operations
Travelodge Hotels Limited is rapidly expanding across the UK, Spain, and Ireland with over 600 hotels. We pride ourselves on offering unparalleled value and quality experiences. With prior leadership experience in service-driven sectors, you're naturally suited to this role.
Your focus on results, driven by KPIs and scorecard targets, ensures a trusted customer experience.
Your Benefits Package:
- £27,000 salary, depending on experience
- Annual performance-based bonus up to 13%
- Adaptable part-time work schedule
- 50% discount on accommodations, meals, and beverages
- Discounts for friends and family
- £50 work anniversary gift
- A generous 28-day annual leave allowance, increasing with tenure
- Exclusive discounts at high street retailers and mobile phone providers
- A pension plan contributing 8%
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