Hotel Operations Manager

2 weeks ago


Chatham, Kent, United Kingdom Travelodge Hotels Limited Full time
Unlock Your Potential as a Hotel Operations Manager

Career progression opportunities abound in this role, where you'll lead a team to deliver exceptional customer experiences.

About the Job:

  • Create personalized development plans for team members
  • Recruit motivated staff and ensure a seamless onboarding process
  • Presentation of food to brand standards is essential
  • Maximize food and beverage sales through strategic cross-selling and upselling
  • Analyze customer feedback and develop targeted action plans
  • Maintain cleanliness of rooms and public areas adhering to company best practices
  • Report and oversee repairs or maintenance
  • Manage rota, banking, and health & safety initiatives

We're expanding rapidly across the UK, Spain, and Ireland with over 600 hotels. Our mission is to provide unbeatable value and quality experiences. As a natural people person, you've previously led teams in service-driven industries.

You're result-oriented, driven by KPIs and scorecard targets to guarantee a trustworthy customer experience.

What You'll Get:

  • £27,000 DOE (dependent on experience)
  • Annual bonus up to 13% by meeting KPI targets
  • Flexible, part-time working hours
  • 50% discount on rooms, plus food and soft drinks
  • Friends and family discounts
  • £50 voucher on each work anniversary
  • 28 days annual leave, plus additional holiday time with each year of service
  • High street retailer and mobile phone discounts
  • Pension scheme contributing 8%


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