Hotel Operations Manager
2 weeks ago
Career progression opportunities abound in this role, where you'll lead a team to deliver exceptional customer experiences.
About the Job:
- Create personalized development plans for team members
- Recruit motivated staff and ensure a seamless onboarding process
- Presentation of food to brand standards is essential
- Maximize food and beverage sales through strategic cross-selling and upselling
- Analyze customer feedback and develop targeted action plans
- Maintain cleanliness of rooms and public areas adhering to company best practices
- Report and oversee repairs or maintenance
- Manage rota, banking, and health & safety initiatives
We're expanding rapidly across the UK, Spain, and Ireland with over 600 hotels. Our mission is to provide unbeatable value and quality experiences. As a natural people person, you've previously led teams in service-driven industries.
You're result-oriented, driven by KPIs and scorecard targets to guarantee a trustworthy customer experience.
What You'll Get:
- £27,000 DOE (dependent on experience)
- Annual bonus up to 13% by meeting KPI targets
- Flexible, part-time working hours
- 50% discount on rooms, plus food and soft drinks
- Friends and family discounts
- £50 voucher on each work anniversary
- 28 days annual leave, plus additional holiday time with each year of service
- High street retailer and mobile phone discounts
- Pension scheme contributing 8%
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