Security Operations Centre Manager Expert

3 weeks ago


Chatham, Kent, United Kingdom Team Ward Full time
Job Overview:

As a National Operations Centre Manager Lead at Ward Security, you will play a critical role in ensuring the smooth operation of our National Operations Centre. You will be responsible for overseeing the night operations, managing staff activities, and driving continuous improvement.

Responsibilities:
  1. Oversee the night operations of the National Operations Centre, ensuring operational excellence and efficiency
  2. Manage staff activities, including booking on/off and check calls, assisting with scheduling, and escalating incidents
  3. Liaise with customers and external stakeholders, responding to requests for ad hoc service delivery, alarm calls, and additional cover
  4. Maintain accurate records, update company held information, and perform monthly audits
  5. Recognise opportunities for business development, highlighting trends and incidents to the Solutions Account Manager and Solutions Administration hub
Requirements:
  • Proven management experience in a National Operations Centre or Control room environment or similar industry equivalent - 1-2 years
  • Strong organisational and time management skills, with the ability to manage multiple priorities
  • Management Qualification
  • SIA Licence
  • CCTV Licence
Working Conditions:

This is a full-time position with no travel required.

Estimated Salary:

£45,000 - £65,000 per annum depending on experience



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