Financial Support Coordinator

1 day ago


Chatham, Kent, United Kingdom Lendable Ltd Full time

About Lendable Ltd

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We're seeking a highly skilled Financial Support Coordinator to join our team. In this role, you will be responsible for interacting with customers experiencing financial difficulty and struggling to make their contractual payments. As a key member of the Financial Support team, your primary goal will be to offer solutions that are both affordable and sustainable.

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Your Key Responsibilities:

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  • Communicate effectively with customers via telephony, email, and live chat to understand their circumstances and provide suitable solutions.">
  • Collaborate with the Team Lead to ensure consistency in quality standards and embed processes and procedures to deliver excellent customer outcomes.">
  • Prioritize customer queries and resolve issues efficiently while maintaining high-quality standards.">
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The Ideal Candidate:

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We're looking for a motivated and organized individual who can work in a fast-paced environment. To succeed in this role, you'll need strong communication skills, empathy, and the ability to think critically. You should also have experience working in a customer-facing role, preferably in the finance industry.

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Benefits:

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As a valued member of our team, you'll enjoy a competitive salary of £25,000 - £30,000 per annum, depending on experience. We also offer a range of benefits, including opportunities for professional development and a dynamic work environment.

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Lendable Ltd is an equal opportunities employer and welcomes applications from diverse candidates. If you're passionate about delivering exceptional customer service and want to make a difference in the lives of our customers, we'd love to hear from you.

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Salary Range: £25,000 - £30,000 per annum

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Language: English (en)



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