Financial Support Specialist
18 hours ago
About the role
This position is part of the Financial Support team at Lendable Ltd, assisting customers facing financial difficulties in Chatham, Kent, UK.
We interact with customers to understand their circumstances and provide tailored solutions that are both affordable and sustainable.
The ideal candidate will report to a Team Lead and handle customer inquiries via various channels.
This role requires a superstar who can consistently improve overall quality standards and embed processes and procedures for delivering excellent customer outcomes.
Key Responsibilities:- Interact with customers to understand their financial situations and provide personalized solutions.
- Handle customer inquiries via phone, live chat, and other communication channels.
- Work closely with the Team Lead to ensure high-quality service delivery.
Salary Range: £30,000 - £40,000 per annum, depending on experience.
Requirements:- Excellent communication and interpersonal skills.
- Ability to empathize with customers and provide solutions-driven support.
- Proven track record of improving quality standards and process efficiency.
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