Customer Service Representative

3 weeks ago


Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

About the Role:

We are seeking a skilled Customer Service Advisor to join our team at Otis. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, colleagues, and passengers.

Key Responsibilities:

  • Support customers with a range of queries, from technical issues to contractual matters.
  • Work closely with our team of field-based engineers and service delivery managers to resolve urgent issues.
  • Communicate effectively with internal stakeholders to understand their requirements and expectations.
  • Initiate and manage the process of ordering required parts from suppliers.

Requirements:

  • Strong communication skills, both verbally and written.
  • Proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints.
  • Great customer service skills, with the ability to understand, empathize, and provide a customer-focused journey.
  • Demonstrate confidence and proficiency in using various computer applications and tools.

About Otis:

At Otis, we take pride in leading the industry we founded. We are a global team that continues to rise to the challenges of a fast-moving, high-performance company. We are committed to meeting the diverse needs of our customers and passengers in over 200 countries and territories worldwide.

What We Offer:

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Join Our Team:

Become a part of the Otis team and help us build a better future for our customers and passengers.



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