Frederic Malle Counter Manager
1 month ago
About the Role
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Fragrance Specialists to achieve sales, customer service, and operational targets. As a Counter Manager, you will be responsible for creating and executing an agile business plan, recruiting and retaining customers through superior customer relationship management and strategic targeting.
Key Responsibilities
- Lead, coach, and develop a high-performing team of Fragrance Specialists
- Create and execute an agile business plan to achieve sales, customer service, and operational targets
- Recruit and retain customers through superior customer relationship management and strategic targeting
- Manage inventory, facilities, and cash reconciliation
- Develop and execute in-store events to drive sales and customer engagement
What We Offer
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave and Family Leave
- Product discount/staff product concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training and development offering
About Us
At Editions de Parfums Frédéric Malle, we are committed to being the most inclusive and diverse beauty company in the world. We believe in respecting and caring for our employees, communities, and consumers. With a global presence in approximately 150 countries and territories, and 70 languages at the point of sale in the UK and Ireland, we strive to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.
Qualifications
- Proven retail management/assistant retail management experience preferably within Beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching, and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours
- A proficient skill level using Microsoft Office applications
- Proof of right to live and work in the country
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