Rent Accounts Specialist
4 days ago
About the Role:
We are seeking a proactive and professional individual to manage rent accounts within an assigned area.
This role involves working closely with tenants to ensure rent payments are made on time, providing support for those facing financial difficulties, and collaborating with internal teams to maintain sustainable tenancies.
Key Responsibilities:
- Manage and monitor rent accounts to ensure accurate and timely payments.
- Engage with tenants to discuss arrears, negotiate payment plans, and provide guidance on rent payment obligations.
- Offer tailored support to tenants facing financial challenges by connecting them with relevant welfare and support services.
- Collaborate with tenancy support and welfare teams to minimize arrears and sustain tenancies.
- Maintain accurate records and prepare reports to support income collection targets and council objectives.
About You:
To succeed in this role, you will need:
- Proven experience in income collection, housing management, or a related field.
- Strong communication, negotiation, and interpersonal skills.
- The ability to work independently and as part of a collaborative team.
- A commitment to delivering excellent customer service and support.
Salary Information:
The estimated salary for this role is £22 per hour, based on industry standards and location. This includes 1 day working from home and 4 days in the office.
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