Income Collection Representative

4 days ago


Rugby, Warwickshire, United Kingdom Novax Recruitment Ltd Full time

Income Collection Opportunity

Nova Recruitment Ltd has a vacancy for an Income Collection Representative in Rugby. In this role, you will be responsible for managing rent accounts, working with tenants to resolve payment issues, and collaborating with internal teams to achieve sustainable tenancies.

Key Tasks:

  • Manage and monitor rent accounts to ensure timely payments, estimated at £22 per hour.
  • Engage with tenants to discuss arrears, negotiate payment plans, and provide guidance on rent payment obligations.
  • Provide tailored support to tenants facing financial challenges by connecting them with relevant welfare and support services.
  • Collaborate with tenancy support and welfare teams to minimize arrears and sustain tenancies.
  • Maintain accurate records and prepare reports to support income collection targets.

Your Skills and Qualifications

To excel in this role, you will need:

  1. Proven experience in income collection, housing management, or a related field.
  2. Strong communication, negotiation, and interpersonal skills.
  3. The ability to work independently and collaboratively.
  4. A commitment to delivering excellent customer service and support.


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