Financial Accounts Specialist

1 day ago


Rugby, Warwickshire, United Kingdom Novax Recruitment Ltd Full time

About the Role

Novax Recruitment Ltd is seeking a proactive and professional Financial Accounts Specialist to manage rent accounts within an assigned area. In this role, you will work closely with tenants to ensure timely payments, provide support for those facing financial difficulties, and collaborate with internal teams to maintain sustainable tenancies.

Key Responsibilities:

  • Manage and monitor rent accounts to ensure accurate and timely payments, estimated at £22 per hour in Rugby.
  • Proactively engage with tenants to discuss arrears, negotiate payment plans, and provide guidance on rent payment obligations.
  • Offer tailored support to tenants facing financial challenges by connecting them with relevant welfare and support services.
  • Collaborate with tenancy support and welfare teams to minimize arrears and sustain tenancies.
  • Maintain accurate records and prepare reports to support income collection targets and objectives.

About You

To thrive in this role, you will need:

  1. Proven experience in income collection, housing management, or a related field.
  2. Strong communication, negotiation, and interpersonal skills.
  3. The ability to work independently and as part of a collaborative team.
  4. A commitment to delivering excellent customer service and support.


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