Customer Service Professional

4 days ago


Manchester, United Kingdom AJ Bell Management Limited Full time

AJ Bell Management Limited is a fast-growing investment platform business offering award-winning solutions for everyone.

Job Description:

We are seeking a highly skilled Customer Relations Advisor to join our Dealing Services Teams, helping customers execute their deals.

  • Support customers by phone and secure message, placing and executing deals over the phone.
  • Deal with a variety of queries in a timely and professional manner.
  • Take inbound calls and work in line with service level agreements and compliance policies.

This role offers excellent opportunities for growth and professional development, including induction training and a study support scheme.

Requirements:
  • Minimum 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
  • Excellent customer service skills.
  • Polite and professional telephone manner.
  • Competent with Microsoft Word, Excel and Outlook.
Benefits:
  • Generous holiday allowance of 25 days, increasing up to 31 days with service.
  • Discretionary bi-annual bonus.
  • Contributory pension scheme.
  • Buy as you earn share scheme.
  • Bike loan.
  • Season ticket loan portal.
  • Discounted PMI and Dental.
  • Free social events.

The estimated salary for this role is £20,000 - £28,000 per annum.



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