Customer Service Assistant/key Holder

3 months ago


Manchester, United Kingdom Reeds Professional Cleaning and Alterations Full time

**Responsibilities**
- Greeting customers
- Solid communication and interpersonal skills
- Customer service focus
- Ensure high levels of customer satisfaction through excellent service
- Basic understanding of customer service practices
- Assisting customers in fittings and giving advice on dry cleaning and alterations.
- Organising Machinists workload ready for the day ahead.
- Quality control on garments after alterations and dry cleaning.
- Being responsible for processing cash and card payments.
- Answering the telephone and asisting customers with queries
- Answering queries from customers.
- Giving advice and guidance to customers.
- Keeping the store tidy and clean at all times.
- Dealing with customer complaints in a professional manner.
- Working within company guidelines.
- Build productive trust relationships with customers

**Person Specification**:

- Having a friendly and engaging personality.
- Comfortable working and approaching members of the public.
- Should have a confident manner.
- Excellent telephone manner.
- Must be helpful and polite.
- You should have retail sales experience
- An interest in or knowledge of alterations, sewing, dressmaking, tailoring and têxtiles
- Able to work as part of a team
- Have excellent time keeping
- Flexibility around shifts required

**Job Types**: Permanent, Part-time

**Salary**: £6.00-£11.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- MANCHESTER: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have an interest in or experience with sewing, dressmaking or têxtiles?

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: Customer Service advisor / key holder (full and part time)



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