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Customer Service Professional

3 weeks ago

Manchester, United Kingdom Cobalt Recruitment Full time
Job Description:

Cobalt Recruitment is seeking a skilled Customer Service Professional to join their team in Manchester. As a key member of the site/front of house team, you will play a vital role in ensuring residents receive an exceptional service and the building is maintained efficiently.

This role involves face-to-face resident interaction, conducting viewings and tours, undertaking inspections, and logging parcels. You will also be responsible for building security, administration, and hosting events for residents. A demonstrable background in customer-facing roles, particularly in hospitality or property management, is essential.

The ideal candidate will have excellent communication skills, including written and verbal English, and numeracy. Proficiency with common software such as Microsoft/Windows is also required. Experience with events is desirable but not necessary. The salary for this position is estimated to be around £26,000.

Responsibilities:
  • Face-to-face resident interaction, building a good relationship and rapport with customers
  • Conducting viewings and tours of the building
  • Undertaking pre-let inspections and scheduled inspections of communal areas
  • Logging receipt and collection of customer parcels
  • Building security and resident administration
  • Arranging and hosting events for residents
Requirements:
  • Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
  • Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
  • Continually strives to improve knowledge, skills and abilities to produce the best results
  • A flexible approach, dedication to working well in a team
  • Positive attitude and ability to go above and beyond for residents with little supervision
  • Proficient with common software eg Microsoft/Windows etc
  • Excellent communication skills, including written and verbal English and numeracy
  • Experience with events desirable