Customer Experience Advisor

14 hours ago


Sheffield, Sheffield, United Kingdom Frasers Group Full time

About This Role

This Retail Sales Assistant role offers a unique opportunity to join our Frasers Group team and contribute to delivering exceptional customer experiences. As a key member of our sales floor, you will be responsible for engaging with customers, maintaining store standards, and driving sales.

Key Responsibilities

  • Engage with customers, offering personalized assistance and advice to drive sales and achieve individual and store targets.
  • Stay informed about the latest brands, products, and trends to provide expert advice and recommendations.
  • Maintain visual standards, ensuring displays are attractive, organized, and aligned with brand guidelines.
  • Support stock management, ensuring the sales floor is well-stocked and presentable.
  • Collaborate with colleagues to create a positive, productive, and harmonious work environment.
  • Handle customer queries and concerns efficiently, ensuring every customer has a positive experience.

Requirements and Salary

  • Possess a genuine interest in fashion, lifestyle, and homeware, with an understanding of current trends.
  • Exceptional communication skills and a strong desire to exceed customer expectations.
  • Proven ability to meet or exceed sales targets, with a proactive approach to maximizing sales opportunities.
  • Able to work effectively in a team, contributing to a supportive and collaborative environment.
  • A competitive salary based on age range (£8.65 for 16-20 years old and £11.50 for 21+ years old).

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