Senior Customer Service Advisor
1 month ago
About the Role
We are seeking an experienced customer service professional to join our team as a Senior Advisor. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service to our residents.
Key Responsibilities
- Provide timely and effective customer service to our residents via phone, email, and other communication channels.
- Work collaboratively with the team to achieve customer service targets and improve service delivery.
- Coach and mentor colleagues to develop their customer service skills.
- Support the team leader in managing the day-to-day operations of the Contact Centre.
Requirements
- Previous experience in a customer-facing role, preferably in a local government setting.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- A supportive and inclusive work environment.
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