Senior Customer Service Advisor

1 month ago


Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

About the Role

We are seeking an experienced customer service professional to join our team as a Senior Advisor. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service to our residents.

Key Responsibilities

  • Provide timely and effective customer service to our residents via phone, email, and other communication channels.
  • Work collaboratively with the team to achieve customer service targets and improve service delivery.
  • Coach and mentor colleagues to develop their customer service skills.
  • Support the team leader in managing the day-to-day operations of the Contact Centre.

Requirements

  • Previous experience in a customer-facing role, preferably in a local government setting.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.


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