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Customer Service Representative

1 month ago

Sheffield, Sheffield, United Kingdom Eclipse Magnetics Full time

About the Role

We are seeking a dedicated and enthusiastic Customer Services Advisor to join our dynamic customer service team. As a key member of the team, you will be responsible for delivering exceptional customer service and support.

Job Responsibilities

  • Provide outstanding service and advice to customers via telephone and written contact.
  • Work closely with the Customer Services Manager to maintain high standards and deliver first-class support.
  • Handle front-line contact with customers, consumers, and sales colleagues, providing assistance and solutions as required.

Requirements

To be successful in this role, you will have a strong passion for customer service, excellent communication skills, and the ability to remain calm under pressure. You should also be a team player with a positive attitude, willing to collaborate with colleagues from various departments.

About Us

Eclipse Magnetics has been a leading provider of hand tools since 1760. With over 250 years of experience, we have built an enviable reputation for quality and innovation. Our market-leading product range offers high-performance tools to suit a wide range of needs.

Your Next Steps

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your CV and a covering letter outlining your salary expectations.