Customer Service Representative

16 hours ago


Sheffield, Sheffield, United Kingdom Screwfix Direct Ltd Full time

About Us

Screwfix Direct Ltd is a leading retailer of trade tools and equipment. We are committed to delivering exceptional customer service and providing our customers with the best possible experience.

Job Summary

We are currently seeking a Customer Service Representative to join our store team. As a Customer Service Representative, you will be responsible for welcoming customers into the store, understanding their needs, and guiding them to the right products. You will also be part of a close-knit team who work together to deliver great customer service.

Key Responsibilities:

  • Welcome customers into the store and provide a warm and friendly welcome
  • Understand customer needs and guide them to the right products
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction
  • Be prepared to work hard and make the most of our training programmes

What We Offer:

  • A competitive salary of £25,000 - £30,000 per annum
  • 28 days annual leave (including Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave
  • An award-winning company pension scheme - up to 14% Kingfisher contribution
  • Life cover
  • 20% discount with Screwfix and B&Q
  • Discounted healthcare
  • Company share save schemes
  • Excellent training and ongoing development, we'll also help you be the best you can be

Our Commitment:

  • We are committed to employing the best qualified people and providing equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.


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