IT Service Coordinator ITIL

1 month ago

London, Greater London, United Kingdom ISE Partners Full time
IT Service Coordinator ITIL Job Description

We are seeking an experienced IT Service Coordinator to join our dynamic digital team at ISE Partners. The ideal candidate will have a minimum of 3 years of hands-on experience in desktop, iPhone, and iPad support.

Key Responsibilities:
  • Provide frontline support for Windows and Mac desktop users, troubleshoot hardware and software issues, and ensure systems are running efficiently.
  • Support and manage iPhones and iPads, ensuring proper configuration, security updates, and troubleshooting any mobile device-related issues.
  • Act as the primary point of contact for employees with IT-related concerns, offering support for both hardware and software, including system setups, account creations, and technical troubleshooting.
  • Assist with the installation, configuration, and maintenance of company software, ensuring compatibility across all devices and troubleshooting as needed.
  • Project Support: Assist with completing project tasks as assigned, including testing and documenting results as required.
Requirements:
  • 3+ years of experience supporting desktop environments, iPhones, and iPads.
  • Proficiency in Windows and Mac operating systems, mobile device management (MDM), and networking equipment.
  • Strong understanding of IT infrastructure, including servers, networks, and hardware upgrades.
  • Ability to manage hardware/software inventories and licenses.
  • Proven experience providing 2nd-level support and troubleshooting complex IT issues.
  • Excellent communication and interpersonal skills to liaise with users, vendors, and external support teams.

This is a temporary assignment, but if you impress, there are opportunities within the company and to be extended. 5 days in office.

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