IT Service Design and Transition Coordinator/PM

3 weeks ago

London, Greater London, United Kingdom Adecco UK Limited Full time
About the Role

We are seeking a highly skilled IT Service Design and Transition Coordinator to join our team at Adecco UK Limited. As a key member of our team, you will be responsible for overseeing the performance and delivery of services to ensure that our customers receive exceptional support and satisfaction.

The ideal candidate will have a strong understanding of ITIL and agile methodologies, with a proven track record of effectively orchestrating and guiding multiple stakeholders from a wide variety of teams. You will work closely with our team to improve and refine existing processes, identify opportunities to better serve our internal and external customers, and develop mitigation strategies to minimize disruptions and ensure business continuity.

Key Responsibilities:

  • Orchestrate support for a wide variety of projects and project contributors.
  • Work with other IT and Product leaders providing guidance, support, and training to ensure optimal performance and professional development.
  • Identify and confirm the support teams, their scope of involvement, and the key performance indicators for new and updated services.
  • Coordinate the activities and deliverables to prepare services for optimal IT support.
  • Work with the team to improve and refine the existing process while identifying opportunities to better serve our internal and external customers.
  • Serve as a central point of contact for internal stakeholders regarding service level agreements, project progress, and service improvement initiatives.
  • Identify potential risks and vulnerabilities in service delivery processes and develop mitigation strategies to minimize disruptions and ensure business continuity.
  • Prepare regular updates on project progress and service readiness for team management.

Requirements:

  • Bachelor's degree required.
  • Minimum of 3+ years IT Service Design/Transition process experience.
  • Minimum of 5+ years of experience within the fintech or financial services industry.
  • Proven leadership experience, with a track record of effectively orchestrating and guiding multiple stakeholders from a wide variety of teams.
  • Strong understanding of ITIL and agile methodologies.
  • Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization.

What We Offer:

We offer a competitive salary and a range of benefits to support your career development and well-being. If you are a motivated and experienced IT Service Design and Transition Coordinator looking for a new challenge, please apply today.

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