ITIL Service Design and Transition Lead

2 weeks ago

London, Greater London, United Kingdom Currys Group Full time
Service Design and Transition Lead

Currys London Campus at Waterloo (LHO002)

Fixed Term Contract

Full Time

Grade 4

As the Service Design and Transition Lead at Currys, you will be responsible for overseeing the design, transition, and operational readiness of IT services. Your role will involve governing the project lifecycle to ensure a successful handover from project delivery into Operations.

  • Develop and implement a Service Design and Transition Plan aligned with strategic objectives and Project Delivery Plans, ensuring service readiness and effective transition outcomes.
  • Craft and confirm effective support models that precisely delineate and manage a multi-partner and platform technology ecosystem.
  • Ensure that solutions comply with observability standards, facilitating prompt and proactive/predictive reactions to possible service outages and performance degradation.
  • Oversee the integration of Non-Functional Requirements from inception, manage the transition of Run Costs to budget holders, and ensure operational sustainability beyond project lifecycles.
  • Equip operational teams with necessary service training and runbooks, and produce high-quality service design, transition documents, and a comprehensive Supplier Handbook.
  • Advocate the Service Assurance framework, drive continuous process enhancements, and represent service readiness in the Service Assurance Board.
  • Foster a collaborative culture, drive early engagement and integrate Service Management principles into solution architectures for operational excellence.
  • Coordinate Early Life Support, ensuring critical go-live support, and manage the agreement and communication of Service Acceptance Criteria with project and service delivery stakeholders.
  • Make key decisions on service design and transition strategies, accountable for addressing misalignments with the Service Assurance framework, and escalate critical issues to senior stakeholders.

Required Skills & Experience:

  • Strong background in IT Service Management, including comprehensive knowledge of various service management processes and operational modalities, ensuring operational effectiveness and strategic alignment.
  • Demonstrated experience in leading service design and transition within Agile frameworks and integrating services into a DevOps operating model, highlighting adaptability and innovation.
  • Ability to oversee a diverse project portfolio, understanding different project delivery methodologies (Agile and Waterfall) and to act as an enabler for the smooth delivery and transition of Services into Live Service.
  • Well-versed in key technologies, particularly cloud services and DevOps practices, along with proficiency in essential tools like ServiceNow, SharePoint, Excel, and Jira.
  • Committed to exceptional customer service, demonstrating a proactive approach to exceeding customer expectations while driving results and operational excellence.
  • 3+ years IT Service Management, with proven experience of Service Design and Transition.
  • ITILv4 Foundation.
  • ITILv3 qualification in Service Strategy, Service Design or Service Transition.

What We Offer:

  • 25 days of annual leave (plus bank holiday entitlement).
  • Private Medical Insurance.
  • Life Assurance.

At Currys, we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.

  • ITIL Service Design and Transition Lead

    2 weeks ago

    London, Greater London, United Kingdom Redefined Ltd Full time

    Service Design & Transition LeadAt Redefined Ltd, we're united by one passion: to help everyone enjoy amazing technology. As the Service Design and Transition Lead, you will be responsible for overseeing the design, transition, and operational readiness of IT services. Your role will involve governing the project lifecycle to ensure a successful handover...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Onyx-Conseil Full time

    Service Design and Transition Manager OpportunityWe are seeking a highly skilled Service Design and Transition Manager to join our team on a long-term program of work with a world-leading organisation.Key Responsibilities:Design and document new services that meet business requirements and standards.Ensure service design principles and standards are embedded...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Onyx-Conseil Full time

    Service Design and Transition Manager OpportunityWe are seeking a highly skilled Service Design and Transition Manager to join our team on a long-term program of work with a world-leading organisation.Key Responsibilities:Design and document new services that meet business requirements and standards.Ensure service design principles and standards are embedded...

  • Service Design and Transition Manager

    3 weeks ago

    London, Greater London, United Kingdom Sanderson Full time

    Service Design and Transition ManagerWe are seeking a highly skilled Service Design and Transition Manager to join our team at Sanderson. As a key member of our organization, you will be responsible for leading successful service design and transition projects, leveraging your expertise in ITIL aligned service management.Key Responsibilities:Design and...

  • Service Design and Transition Manager

    3 weeks ago

    London, Greater London, United Kingdom Sanderson Full time

    Service Design and Transition ManagerWe are seeking a highly skilled Service Design and Transition Manager to join our team at Sanderson. As a key member of our organization, you will be responsible for leading successful service design and transition projects, leveraging your expertise in ITIL aligned service management.Key Responsibilities:Design and...

  • Service Design and Transition Manager

    2 weeks ago

    London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Job Title: Service Design and Transition ManagerJob Summary:We are seeking a skilled Service Design and Transition Manager to join our team at Experis - ManpowerGroup. As a Service Design and Transition Manager, you will be responsible for designing and transitioning services that support business needs, reuse existing service components, and are...

  • Service Design and Transition Manager

    1 month ago

    London, Greater London, United Kingdom Sanderson Government & Defence Full time

    Service Design and Transition ManagerWe are seeking a highly skilled Service Design and Transition Manager to join our team at Sanderson Government & Defence. The successful candidate will have a proven track record of leading successful service design and transition projects, with experience in ITIL aligned service management.Key Responsibilities:Support...

  • Service Design and Transition Manager

    1 month ago

    London, Greater London, United Kingdom Sanderson Government & Defence Full time

    Service Design and Transition ManagerWe are seeking a highly skilled Service Design and Transition Manager to join our team at Sanderson Government & Defence. The successful candidate will have a proven track record of leading successful service design and transition projects, with experience in ITIL aligned service management.Key Responsibilities:Support...

  • Service Design and Transition Manager

    2 weeks ago

    London, Greater London, United Kingdom Onyx-Conseil Full time

    Service Design and Transition ManagerJob Summary:We are seeking a skilled Service Design and Transition Manager to join our team on a long-term program of work with a world-leading organisation.Key Responsibilities:Design and document new services, ensuring that service design principles and standards are embedded into projects.Put comprehensive support...

  • Service Design and Transition Manager

    3 weeks ago

    London, Greater London, United Kingdom Sanderson Full time

    Service Design and Transition ManagerWe are seeking a highly skilled Service Design and Transition Manager to join our team at Sanderson. As a key member of our organization, you will be responsible for leading successful service design and transition projects, leveraging your expertise in ITIL aligned service management.Key Responsibilities:Design and...

  • Service Design and Transition Manager

    3 weeks ago

    London, Greater London, United Kingdom Sanderson Full time

    Service Design and Transition ManagerWe are seeking a highly skilled Service Design and Transition Manager to join our team at Sanderson. As a key member of our organization, you will be responsible for leading successful service design and transition projects, leveraging your expertise in ITIL aligned service management.Key Responsibilities:Design and...

  • Service Design and Transition Manager

    2 weeks ago

    London, Greater London, United Kingdom Sanderson Government & Defence Full time

    Service Design and Transition ManagerWe are seeking a skilled Service Design and Transition Manager to join our team at Sanderson Government & Defence. The successful candidate will have experience in leading successful service design and transition projects, with a strong understanding of ITIL aligned Service Management.Key Responsibilities:Support key...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom ZipRecruiter Full time

    Job Title: Service Design and Transition ManagerWe are seeking a skilled Service Design and Transition Manager to join our team at ZipRecruiter. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs, reuse existing service components, and effectively span multiple...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom ZipRecruiter Full time

    Job Title: Service Design and Transition ManagerWe are seeking a skilled Service Design and Transition Manager to join our team at ZipRecruiter. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs, reuse existing service components, and effectively span multiple...

  • Service Design and Transition Manager

    1 month ago

    London, Greater London, United Kingdom J&C Associates Full time

    Job Title: Service Design and Transition ManagerWe are seeking a highly skilled Service Design and Transition Manager to join our team at J&C Associates. As a key member of our Global IT Recruitment team, you will be responsible for designing and transitioning services that meet the needs of our clients across the UK, Europe, and Australia.Key...

  • Service Design and Transition Manager

    3 weeks ago

    London, Greater London, United Kingdom Experis UK Full time

    Job Title: Service Design and Transition ManagerExperis UK is seeking a skilled Service Design and Transition Manager to join our team. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs.Key Responsibilities:Design and document new services that incorporate business...

  • Service Design and Transition Manager

    3 weeks ago

    London, Greater London, United Kingdom Experis UK Full time

    Job Title: Service Design and Transition ManagerExperis UK is seeking a skilled Service Design and Transition Manager to join our team. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs.Key Responsibilities:Design and document new services that incorporate business...

  • Service Design and Transition Manager

    3 weeks ago

    London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Service Design and Transition ManagerWe are seeking an experienced Service Design and Transition Manager to join our team at Experis - ManpowerGroup. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs, reuse existing service components, and are proportionate and...

  • Service Design and Transition Manager

    3 weeks ago

    London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Service Design and Transition ManagerWe are seeking an experienced Service Design and Transition Manager to join our team at Experis - ManpowerGroup. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs, reuse existing service components, and are proportionate and...

  • Service Design and Transition Manager

    3 weeks ago

    London, Greater London, United Kingdom Onyx-Conseil Full time

    Service Design and Transition ManagerJob Summary:We are seeking a highly skilled Service Design and Transition Manager to join our team on a long-term program of work. The successful candidate will design and transition services that support business needs, reuse existing service components, and effectively span multiple suppliers, platforms, and support...