Service Design and Transition Manager

3 weeks ago

London, Greater London, United Kingdom Experis - ManpowerGroup Full time
Service Design and Transition Manager

We are seeking an experienced Service Design and Transition Manager to join our team at Experis - ManpowerGroup. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs, reuse existing service components, and are proportionate and affordable.

Key Responsibilities:
  • Design and document new services, ensuring that service design principles and standards are embedded into projects.
  • Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
  • Ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
  • Contribute to the definition of standards and continual service improvement within the Home Office's Service Architecture practice.
Requirements:
  • Experience of successful Service Design and Transition.
  • Experience in ITIL aligned Service Management.
  • Setting expectations and managing stakeholders, both internal and external.
  • Experience in onboarding third-party suppliers.
  • Experience of Service Design and Transition in Medium to Large Organisations.
Qualifications:

The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

We thank you for your interest in this role and look forward to reviewing your application.

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