Service Design and Transition Manager

1 month ago

London, Greater London, United Kingdom Experis - ManpowerGroup Full time
Service Design and Transition Manager

Job Summary:

We are seeking an experienced Service Design and Transition Manager to join our team at Experis - ManpowerGroup. The successful candidate will have a background in Service Management and experience in successful Service Design and Transition.

Key Responsibilities:

  • Design and document new services, ensuring that service design principles and standards are embedded into projects.
  • Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
  • Ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
  • Contribute to the definition of standards and continual service improvement within the Home Offices Service Architecture practice.

Requirements:

  • Experience of successful Service Design and Transition.
  • Experience in ITIL aligned Service Management.
  • Setting expectations and managing stakeholders, both internal and external.
  • Experience in onboarding third-party suppliers.
  • Experience of Service Design and Transition in Medium to Large Organisations.

Qualifications:

  • ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

What We Offer:

As a Service Design and Transition Manager at Experis - ManpowerGroup, you will have the opportunity to work on exciting projects, develop your skills, and contribute to the growth of our organization.

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