Service Design and Transition Manager

3 weeks ago


London, Greater London, United Kingdom Experis - ManpowerGroup Full time
Service Design and Transition Manager

Experis - ManpowerGroup is seeking a skilled Service Design and Transition Manager to join our team. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs.

Key Responsibilities:
  • Design and document new services, ensuring that service design principles and standards are embedded into projects.
  • Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
  • Ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
  • Contribute to the definition of standards and continual service improvement.
Requirements:
  • Experience of successful Service Design and Transition.
  • Experience in ITIL aligned Service Management.
  • Setting expectations and managing stakeholders, both internal and external.
  • Experience in onboarding third-party suppliers.
  • Experience of Service Design and Transition in Medium to Large Organisations.
Qualifications:

The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that due to the high volume of applications, we can only respond to successful applicants.



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