Service Design and Transition Manager

1 month ago

London, Greater London, United Kingdom J&C Associates Full time
Job Title: Service Design and Transition Manager

We are seeking a highly skilled Service Design and Transition Manager to join our team at J&C Associates. As a key member of our Global IT Recruitment team, you will be responsible for designing and transitioning services that meet the needs of our clients across the UK, Europe, and Australia.

Key Responsibilities:

  • Design and document new services that meet business requirements and standards.
  • Ensure comprehensive support arrangements are in place for service transition.
  • Produce comprehensive service designs incorporating business requirements, wider standards, and external suppliers.
  • Ensure safe and structured transition of projects to live service, engaging with project teams and Enterprise Services teams.
  • Contribute to the definition of standards and continual service improvement within the Home Office's Service Architecture practice.

Requirements:

  • Experience of successful Service Design and Transition.
  • ITIL aligned Service Management experience.
  • Ability to set expectations and manage stakeholders, both internal and external.
  • Experience in onboarding third-party suppliers.
  • Experience of Service Design and Transition in Medium to Large Organisations.

Qualifications:

  • ITIL Foundation qualification.
  • At least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

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